Data Deletion Policy

How WhatKind handles data deletion requests

What Data We Delete

When you submit a data deletion request, we remove:

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Profile information (name, username, avatar, bio)

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Posts, comments, and reactions you created

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Saved posts and feed preferences

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Direct messages and conversation history

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Search history and feed interaction logs

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Location history stored for ride-hailing

Data We May Retain

Some information is kept for legal, financial, and safety reasons:

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Transaction and payment records (required by Zambian tax law for 7 years)

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Identity verification documents (NRC, licence) for active finance agreements

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Fraud and abuse investigation records

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Records required by law enforcement or court orders

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Anonymised, aggregated analytics that cannot identify you

How to Request Data Deletion

You have two options:

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In-app: Go to Settings → Account → Delete Account. This immediately schedules your data for deletion.

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Email: Send a request to support@whatkind.app with the subject "Data Deletion Request" from your registered email address.

Processing Time

Account and personal data deletion is completed within 30 days of the request. Data retained for legal compliance is deleted automatically once the retention period expires.

Withdrawal

If you change your mind within 14 days, contact us before the deletion window closes. Once deletion is complete, it cannot be reversed.

Third-Party Data

We will request deletion of your data from our service providers (PawaPay, Mux, cloud storage) within the same 30-day window. Data held by finance partners (LOLC, Gotriips) is subject to their own retention policies.