Privacy Policy

Last updated: 16 September 2026

1. Introduction

WhatKind ("we", "us", "our") operates the WhatKind mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using WhatKind, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Account information: email address, full name, username, and profile photo.

Contact information: phone number (for ride-hailing, DriverLink, and finance verification).

Identity verification: National Registration Card (NRC) number, driver's licence number, and uploaded documents when you apply for vehicle financing or DriverLink verification.

Location data: approximate and precise location when you request a ride or list a vehicle.

Usage data: feed interactions, content views, search queries, device information, advertising identifiers, and consent choices where applicable.

Payment data: transaction records processed through PawaPay and other supported providers. We do not store full card numbers.

Content you create: posts, messages, comments, listings, and uploaded media.

3. How We Use Your Information

To create and manage your account and profile.

To provide ride-hailing, vehicle ownership, car hire, shopping, and accommodation services.

To process payments and verify identity for financing applications.

To match drivers with vehicle owners through DriverLink.

To personalise content and recommendations in your feed.

To send service notifications, support messages, and important account updates.

To detect fraud, abuse, and violations of our Community Guidelines.

4. Information Sharing

We share your information only in these circumstances:

Service providers: payment processors (PawaPay), identity verification partners, and cloud infrastructure providers.

Finance partners: LOLC Finance and Gotriips receive application details when you apply for vehicle financing and give consent.

Vehicle owners and drivers: limited contact details when a DriverLink match is made.

Legal compliance: when required by law, court order, or to protect rights and safety.

We never sell your personal data to third parties.

5. Advertising, Cookies and Consent

WhatKind may display advertising supplied by us directly and by third-party advertising partners, including Google AdSense. Advertising partners may use cookies, local storage, device information and similar technologies to measure ad delivery, prevent fraud and, where permitted, personalise advertising.

For users in regions where consent is required, including the European Economic Area, the United Kingdom and Switzerland, we use a Google-certified consent management platform to present advertising choices before consent-dependent advertising technologies are used. You can consent, decline where offered, or manage your choices through that consent message.

Google and its advertising partners process information under their own privacy terms. You can learn more about how Google uses information from sites and apps that use its services at Google's partner-sites privacy information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Transaction and verification records are kept for the period required by applicable financial and tax regulations. You may request deletion of your account and personal data at any time through the Account Deletion page.

7. Your Rights

Access and download a copy of your personal data.

Correct inaccurate or incomplete information.

Request deletion of your account and associated data.

Withdraw consent for data processing at any time.

Opt out of marketing communications.

8. Data Security

We use encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy questions or requests, contact our Data Protection Officer at support@whatkind.app or through the in-app Support chat.